Accessibility Statement


This accessibility statement applies to Suffolk Lieutenancy, run by Suffolk County Council.


The content on this website is designed for everyone to find, read, and understand. It is compatible with assistive technologies and developed to meet the accessibility standards outlined in this statement.


View the site your way


There are a number of customisation options for your browser and device that could help you use this website and other websites more effectively.


AbilityNet provide advice on making your device easier to use if you have a disability.



Feedback and contact information


Please contact us if you have an accessibility query including:



• If you are experiencing issues with accessing information or using the website


• If you find an accessibility problem not listed on this statement


• If you have positive feedback on the accessibility considerations made.


When you contact us there is a process in place that will acknowledge your contact, tell you who is dealing with it and give you a timescale by which you can expect a reply.


Alternative formats


If you need information in an alternative format, such as braille or a language other than English:


• Email: alternativeformats@suffolk.gov.uk


• Call: 03000 421 553.



An English-speaker will take details of what you need and arrange a translation or interpreting service for you. You may need an English-speaking friend or a family member to help you with this.


We may not be able to meet your requirements immediately, but we will try to provide an interpreter (or translation service) to help you as quickly as possible.


Complaints process


Once you have reported a problem with our website or asked for an alternative format, but you are not happy with our response, you can use our complaints process to register your difficulty. This helps us improve our systems.


Enforcement procedure


The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).


If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).


Technical information about this website’s accessibility


Suffolk County Council is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.


Compliance status


This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.


Non-accessible content


We formally test the accessibility of key user journeys that represent the breadth of content across our website on a regular basis against WCAG 2.1 AA standards.


If you find something that does not work that we missed, remember to contact us.


The content listed below is non-accessible for the following reason(s): None


Non-compliance with the accessibility regulations


Not Applicable


Disproportionate burden


Not Applicable


Content that’s not within the scope of the accessibility regulations


This section covers issues that we do not need to fix right now. The law calls these exemptions.


Some of our PDFs that are not essential to providing our services were published before 23rd September 2018. Any new PDFs or documents we publish will meet accessibility standards.


3rd Party content


Our website contains third-party content. We do not have control over and are not responsible for the accessibility of this content, but we make best endeavours to work with the 3rd party to improve its accessibility. This may include:


• Links to non-SCC websites


• Content/functionality on our website


• Content hosted on other websites, such as social media sites.


Some of our 3rd party partners publish their own accessibility statements:


• Facebook Accessibility Statement


Preparation of this accessibility statement


This statement was prepared on 17/07/2020. It was last reviewed on 17/07/2020.


This website was last tested on 03/07/2020. The test was carried out by Suffolk County Council.